How to Choose the Right Property Maintenance Company: 5 Questions to Ask

When it comes to keeping your property in top shape, not all maintenance companies are created equal. Whether you're a homeowner, landlord, or property manager, choosing the right crew can make all the difference in saving time, avoiding costly repairs, and ensuring your property is well cared for year-round.

Here are five essential questions to ask before hiring a property maintenance company:

1. What Services Do You Offer—And Are They All In-House?

A quality property maintenance company should be a one-stop shop. Ask whether they handle everything from basic handyman work and preventative upkeep to landscaping, storm prep, and emergency cleanups.

Even more important—do they have trusted systems in place to manage and oversee all these services efficiently? At The Crew On Call, we prioritize quality control, clear communication, and accountability across every project to make sure nothing falls through the cracks.

2. Are You Insured?

Don’t overlook this one—it's a dealbreaker. Any professional maintenance company should be fully protected with liability insurance and workers' compensation. This protects you from liability in case of accidents or damage on your property.

Here at The Crew on Call, we have this covered and are ready to extend any coverage limits to fulfill your needs and requirements.

3. Can You Provide References or Examples of Past Work?

Reputation matters. Ask for references or look for reviews from clients with similar needs—like residential properties, multi-family units, or commercial spaces.

Even better, request before-and-after photos of recent projects. This gives you a visual idea of the quality of work you can expect. Any job The Crew completes for you will have an album showing the timeline of work completed so whether near or far, you will be in the know on work completed at your property.

4. What’s Your Response Time for Emergencies or Last-Minute Requests?

From burst pipes to fallen trees after a storm, you’ll want a maintenance company that’s responsive when it matters most. Ask how quickly the team can respond to urgent issues and whether they offer 24/7 or rapid response services.

Having a reliable crew on call is peace of mind you can't put a price tag on. Our goal as YOUR Crew is to develop a strategic approach that will help you both during the work day and after hours. This is not a one size fits all approach. Your property, our priority.

5. How Do You Communicate and Keep Clients in the Loop?

Communication is key—especially if you're managing multiple properties or live off-site. Ask how updates are delivered (email, phone, app), how often you’ll receive reports or invoices, and who your main point of contact will be.

Clear, consistent communication builds trust and keeps your property running smoothly. With a dedicated account manager for each property, The Crew On Call will ensure that your questions are answered in record time.

Ready to Hire the Right Team?

Choosing the right property maintenance company means finding a team that’s skilled, dependable, and truly cares for your property like it’s their own. At The Crew On Call, we pride ourselves on being just that.

We offer full-service property care—inside and out—backed by quick response times, professional service, and a commitment to excellence.

👉 Have questions? Need a quote? Contact us today to see how we can keep your property in top shape, year-round.