The Concierge Process

Our white glove workflow is designed to remove friction at every stage of your project - big or small. Each request moves through a structured concierge process that ensures coordination, accountability, and a smooth close-out.

Step 1: Request

Submit a request or concern through a single point of contact, your personal concierge. We gather key details, clarify priorities, and initiate the process on your behalf.
Step 2: Assess

Your concierge will review the request, evaluate scope and urgency, and determine the most effective coordination path forward. This step ensures expectations, timing, and next actions are clearly defined from the start.
Step 3: Coordinate

Our team will organize and manage the process from start to finish - handling scheduling, communication, and logistics. You stay informed while we manage the moving parts and keep the process on track.
Step 4: Resolution

Your concierge will walk with you through the project to completion. This includes tying up outstanding details and managing the final coordination through resolution and billing. You receive clear communication and a seamless close-out without chasing follow-ups.
Step 5: Repeat

As new needs arise, the process continues effortlessly. Ongoing support and proactive coordination ensure consistent care and long-term peace of mind.